Quick Answer
Product not as described means customer expectations and delivered reality diverged enough to create refund or dispute pressure.
What Stripe Is Likely Comparing
- product-page claims vs complaint themes
- support and refund patterns for the offer
- proof of delivery vs proof of satisfaction
Operational Fix Sequence
- Rewrite the highest-mismatch offer page.
- Tighten expectation-setting before checkout.
- Track complaints and reversals by product cohort.