Glossary term
Pre-dispute
The early window where a customer initiates a claim with their bank but a formal dispute has not yet been processed by the merchant.
Definition
The early window where a customer initiates a claim with their bank but a formal dispute has not yet been processed by the merchant.
Case context
In this archive, pre-dispute is used only when it helps describe what happened in a Stripe case record. Use the related cases and problem pages for concrete examples.