Glossary term

Refund Rate

Refund rate is the percentage of successful charges that later become refunds; sustained increases can signal intent or delivery mismatch.

Definition

Refund rate is the percentage of successful charges that later become refunds; sustained increases can signal intent or delivery mismatch.

Case context

In this archive, refund rate is used only when it helps describe what happened in a Stripe case record. Use the related cases and problem pages for concrete examples.

Related cases

Account reviewed after high refund rate

REVIEW: Dispute rate crossed 1.2%. Impact in 8 days.

Payouts were held after payout paused after sudden refunds

HOLD: Available balance held after refund pressure rose. Impact in 3 days.

Review triggered by unclear refund policy

REVIEW: Public site did not support the account story. Impact in 8 days.

Other terms

Dispute Ratio MATCH List 3D Secure (3DS)Account Takeover (ATO)Acquirer AML (Anti-Money Laundering)