Quick Answer
No refund policy usually means customers cannot tell what happens if the purchase goes wrong. Stripe sees that as higher reversal and trust risk.
What Stripe Is Likely Comparing
- policy absence vs refund and dispute outcomes
- support burden vs lack of visible recourse
- product risk level vs policy coverage
Operational Fix Sequence
- Publish a clear refund policy.
- Link it before checkout.
- Make sure operations actually follow it.